Terms of service

Welcome to HALLOKELLY. These Terms of Service explain the rules and conditions that apply when you access or use our website and services. By browsing our website, purchasing our products, or otherwise using our services, you agree to these terms. Please read them carefully before placing an order.


1. Acceptance of Terms

By accessing or using the HALLOKELLY website, you acknowledge that you have read, understood, and agreed to these Terms of Service and our applicable policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these terms, please discontinue use of our website.


2. Website Use

You agree to use our website only for lawful purposes and in accordance with these terms.

You must not:

  • Use our website for fraudulent, unlawful, or unauthorized activities.

  • Interfere with the website's security, functionality, or normal operation.

  • Attempt to gain unauthorized access to our systems or customer information.

  • Submit false, misleading, or inaccurate information.

  • Copy, reproduce, distribute, or commercially exploit website content without prior written permission.

We reserve the right to restrict or terminate access to our website if we reasonably believe these terms have been violated, subject to applicable law.


3. Product Information

At HALLOKELLY, we make reasonable efforts to display our products, descriptions, colors, and images as accurately as possible.

Actual colors may vary depending on your device's screen settings. Minor variations in appearance, fabric texture, or product details may occur.

Product availability, designs, descriptions, and specifications may change without prior notice. We reserve the right to discontinue products at any time, subject to applicable law.


4. Pricing & Payment

All prices are displayed in the currency indicated at checkout unless otherwise stated.

We strive to ensure that product prices and descriptions are accurate. However, errors may occasionally occur. If a pricing or listing error affects your order, we may contact you to discuss the issue or cancel the affected order, subject to applicable law.

Payment must be completed using one of the payment methods available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Shipping fees, applicable taxes, and other charges will be displayed at checkout where required.


5. Order Acceptance

After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted or shipped.

HALLOKELLY reserves the right to refuse, limit, or cancel orders when reasonably necessary, including in cases of suspected fraudulent activity, product unavailability, pricing errors, or inaccurate order information, subject to applicable law.

If an order is canceled after payment has been processed, any refund due will be issued to the original payment method.

Please review your order details and shipping address carefully before completing your purchase. Changes may not be possible once order processing has begun.


6. Shipping

We aim to process and ship orders according to the timeframes described in our Shipping Policy. Processing and delivery estimates are provided for general guidance and are not guaranteed.

Delivery may be affected by carrier delays, severe weather, holidays, incorrect shipping addresses, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information at checkout. Please refer to our Shipping Policy for shipping rates, tracking details, and additional shipping information.


7. Returns & Refunds

We want you to feel confident when shopping with HALLOKELLY. Return eligibility, return procedures, refund processing, and non-returnable items are explained in our Return & Refund Policy.

Please review that policy before requesting a return. Customers must contact our support team and receive return instructions before sending merchandise back.

Nothing in these terms limits any consumer rights that cannot legally be excluded under applicable law.


8. Intellectual Property Rights

All content on the HALLOKELLY website, including text, product images, graphics, logos, designs, and other materials, is owned by or licensed to HALLOKELLY and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, modify, publish, or commercially exploit our content without prior written authorization.

Unauthorized use of our intellectual property may result in legal action where appropriate.


9. Disclaimer

Our website and services are provided on an “as available” basis, subject to applicable law. We make reasonable efforts to maintain accurate information and reliable website functionality but do not guarantee that the website will always be uninterrupted, error-free, or free of harmful components.

To the fullest extent permitted by law, we disclaim warranties that may legally be excluded. This disclaimer does not affect any warranties or consumer protections that cannot be excluded under applicable law.


10. Limitation of Liability

To the fullest extent permitted by applicable law, HALLOKELLY will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products where such liability may legally be limited.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection laws.


11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business practices, website functionality, or legal requirements.

Updated terms will be posted on this page. We encourage you to review this page periodically to stay informed of any changes.

Your continued use of our website after revised terms are posted constitutes acceptance of those changes to the extent permitted by law.


12. Governing Law

These Terms of Service are governed by the laws of the State of Maryland, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute arising from the use of our website or services will be handled by a court of competent jurisdiction, subject to applicable consumer protection laws and other mandatory legal requirements.


13. Contact Us

If you have any questions about these Terms of Service, please contact us:

HALLOKELLY

📧 Email: info@hallokelly.com

Business Address: 13718 Pa Ave # A1 Hagerstown, MD 21742 United States

Business Correspondence Only – Not a Return Address

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for choosing HALLOKELLY. We appreciate your trust and look forward to helping you discover styles that make every moment feel special.