Refund policy

At HALLOKELLY, your satisfaction matters to us. We want you to feel confident and happy with every purchase. If something isn't quite right, we're here to help. Please review our Return & Refund Policy below before submitting your return request.


Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Items must be unworn, unused, and unwashed.

  • Items must be returned in their original condition with all original tags attached.

  • Items must be free from stains, makeup, perfume, odors, pet hair, or other signs of wear.

  • Original packaging should be included whenever possible.

All returns are subject to inspection and approval by our customer support team.


Non-Returnable Items

For hygiene, safety, or other applicable reasons, the following items are not eligible for return:

  • Final Sale items

  • Gift cards

  • Bodysuits

  • Underwear and lingerie

  • Swimwear with the hygiene liner removed

  • Earrings

  • Personalized or custom-made products

  • Beauty accessories

  • Items damaged through misuse, improper care, or normal wear

If you are unsure whether an item qualifies for a return, please contact us before sending it back.


How to Request a Return

Please contact our customer support team before returning any merchandise. Unauthorized returns may not be accepted.

To request a return:

  1. Email us at info@hallokelly.com.

  2. Include your order number, full name, and email address used at checkout.

  3. Identify the item(s) you wish to return and explain the reason for the request.

  4. If the item is damaged, defective, or incorrect, please include clear photos.

  5. Wait for our team to review your request and provide return instructions.

Please do not ship items back until you receive return authorization and the appropriate return address from our team.


Return Shipping Costs

Unless an item arrives damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs.

Original shipping fees are generally non-refundable, except where required by applicable law.

We recommend using a shipping service with tracking, as HALLOKELLY cannot guarantee receipt of returns that are lost in transit.


Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item

  • Photos of the packaging and shipping label, if available

Our team will review your information and work with you to determine an appropriate solution.


Refund Processing

Once your return has been received and inspected, we will notify you by email whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to be processed after approval.

  • Your bank or payment provider may require additional time for the funds to appear in your account.

If you have not received your refund after the expected timeframe, please contact us for assistance.


Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be eligible within 12 hours of placing the order, provided fulfillment has not started.

Once an order has entered processing or has shipped, cancellation may no longer be possible. In such cases, please refer to our return policy, if applicable.


Additional Information

  • All returns require prior approval from our customer support team.

  • Items that have been worn, washed, altered, or damaged after delivery may not qualify for a return.

  • Please package your return securely to help prevent damage during transit.

  • HALLOKELLY reserves the right to refuse returns that do not meet the conditions outlined in this policy, subject to applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded.


Return Address

Our business address is for correspondence only and is not a return warehouse.

Please contact our customer support team to obtain the correct return address and instructions before sending any merchandise back.


Contact Us

If you have any questions about returns, refunds, or exchanges, we're here to help.

HALLOKELLY

📧 Email: info@hallokelly.com

Business Address: 13718 Pa Ave # A1 Hagerstown, MD 21742 United States

Business Correspondence Only – Not a Return Address

We aim to respond to all inquiries within 24–48 business hours.

Thank you for shopping with HALLOKELLY. We appreciate your trust and will do our best to make your shopping experience smooth, reassuring, and enjoyable. 💐