Let's Talk

At HALLOKELLY, we're passionate about helping you feel confident in every outfit and making every shopping experience a pleasant one. Whether you need assistance with an order, have questions about a dress, or simply want to learn more about our collection, we'd love to hear from you.


💌 We're Just an Email Away

Our customer care team is ready to help with your questions and concerns. Send us a message, and we'll do our best to provide the support you need.

Email: info@hallokelly.com

Response Time: Within 24–48 business hours.


✨ How We Can Assist You

We're happy to help with a variety of shopping-related questions, including:

  • 📦 Order confirmations and tracking updates

  • 🚚 Shipping options and delivery questions

  • 🔄 Return and refund inquiries

  • 👗 Dress styles, colors, and product details

  • 📏 Sizing guidance and fit questions

  • 💳 Payment and checkout assistance

  • 🛍️ Website support and general inquiries

For order-related requests, please include your order number and checkout email so we can assist you more quickly.


🏢 Our Business Address

HALLOKELLY 13718 Pa Ave # A1 Hagerstown, MD 21742 United States

This address is intended for business correspondence only. It is not a designated return facility. Please contact us for return authorization and instructions before mailing any merchandise.


🕒 When to Reach Us

Our customer support team is available during the following hours:

  • Monday–Friday: 9:00 AM – 6:00 PM EST

  • Saturday–Sunday: Closed

If you contact us outside these hours, we'll get back to you on the next business day.


💗 A Little Help Goes a Long Way

Your trust means a great deal to us. At HALLOKELLY, we're committed to offering friendly support and helping you find styles that fit your personality, your plans, and your special moments.

Thank you for being part of our fashion journey. Whenever you need us, we're only a message away.

HALLOKELLY — Find Your Style, Own Your Moment. ✨