Shipping policy

Welcome to HALLOKELLY.

Thank you for choosing HALLOKELLY. We are committed to providing a reliable and enjoyable shopping experience from the moment you place your order until it arrives at your doorstep. Please review our Shipping Policy below.

Order Processing

After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

Processing Time

1–3 Business Days

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• Orders placed outside business hours will be processed on the next available business day.

• During holidays, promotional campaigns, or peak shopping periods, processing times may be slightly extended.

Every order is carefully inspected before dispatch to help ensure product quality and order accuracy.

Shipping Methods & Rates

Shipping fees are automatically calculated during checkout.

Order Tracking

Once your package has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates usually become available within 24–48 hours after the carrier scans your package.

You may also track your shipment at:

https://www.17track.net

If you have any questions regarding your shipment, please contact our Customer Support Team at info@hallokelly.com.

Shipping Information

To help ensure successful delivery, please note:

• Please verify your shipping address before completing your order.

• Shipping addresses cannot be changed after an order has entered processing.

• Orders containing multiple products may be shipped separately depending on inventory availability.

• Shipping carriers are selected according to destination and logistics availability.

• We currently do not deliver to APO, FPO, or DPO military addresses.

Shipping Delays

Although we work hard to process every order promptly, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions

• Transportation disruptions

• Public holidays

• High shipping volumes

• Incorrect or incomplete shipping information

• Unexpected carrier delays

We sincerely appreciate your patience and understanding.

Lost or Damaged Packages

If your package is delayed, appears to be lost, or arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

• Your order number

• Photos of the shipping package

• Photos of the shipping label

• Photos of the damaged item, if applicable

Our support team will review the information and work with the shipping carrier when necessary to help resolve the issue.

Customs & Import Charges

For shipments within the United States, customs duties generally do not apply. If additional duties, taxes, or import fees apply under special circumstances, customers are responsible for applicable charges unless otherwise required by law.

Business Address

The address below is provided for business correspondence only and is not our return warehouse.

Please contact Customer Support before returning any merchandise to receive the correct return instructions.

HALLOKELLY

13718 Pa Ave # A1 Hagerstown, MD 21742 United States

Business Correspondence Only – Not a Return Address

Contact Us

HALLOKELLY

📧 Email: info@hallokelly.com

If you have any questions regarding shipping, tracking, or delivery, please contact us at info@hallokelly.com. Our Customer Support Team aims to respond within 24–48 business hours.

Thank you for shopping with HALLOKELLY. We appreciate your trust and look forward to helping you find styles that make every moment feel special.